Privacy Policy
Effective Date: August 26, 2026
This Privacy Policy describes how Ray’s Plumbing, Heating & Air Conditioning, including its Repipe Illinois brand (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards information obtained through our websites, online forms, communications, and related services.
This Privacy Policy applies to all websites, online services, estimates, inspections, plumbing, repiping, heating, air conditioning, and related services offered by Ray’s Plumbing, Heating & Air Conditioning and Repipe Illinois.
Information We Collect
Information You Provide to Us
When you contact us, request an estimate, schedule service, apply for employment, subscribe to communications, or otherwise interact with us, we may collect information including:
- Name
- Email address
- Telephone number
- Service address
- Mailing address
- Information about your property or project
- Details regarding requested services
- Employment application information
- Any other information you choose to provide
Information Collected Automatically
When you visit our websites, certain information may be collected automatically, including:
- IP address
- Browser type and version
- Device information
- Operating system
- Referring website or search terms
- Pages viewed
- Time spent on the website
- Dates and times of visits
- General geographic location derived from IP address
This information is collected through cookies and similar technologies.
Payment Information
We do not collect or store payment card information directly through our websites. Payment information may be collected through third-party payment processors if online payment options are offered.
How We Use Information
We may use information we collect to:
- Respond to inquiries
- Provide estimates and consultations
- Schedule appointments and services
- Perform plumbing, repiping, heating, air conditioning, and related services
- Communicate regarding appointments, service updates, warranties, and follow-up matters
- Maintain customer and service records
- Process employment applications
- Improve our websites and services
- Analyze website performance and visitor activity
- Measure advertising effectiveness
- Comply with legal, tax, licensing, insurance, and regulatory requirements
- Protect our business, customers, and users from fraud or misuse
Communications
By providing your contact information, you authorize us to contact you regarding your inquiry, estimate, service request, appointment scheduling, service reminders, warranty matters, customer support, and other business-related communications.
These communications may occur by:
- Telephone
- Text message (SMS)
- Voicemail
Consent to receive service-related communications is not a condition of purchasing services. Standard message and data rates may apply for text messages.
If we offer marketing communications, you may opt out at any time by following the instructions provided in the communication or by contacting us directly.
Cookies and Analytics
Our websites may use cookies and similar technologies to improve functionality, remember preferences, and understand how visitors use our websites.
Cookies are small files stored on your device that help websites operate effectively and provide analytical information.
We may use analytics and advertising tools provided by third parties, including Google and other marketing platforms, to better understand website traffic and measure advertising effectiveness.
You can control cookie settings through your browser. Disabling cookies may affect certain website functionality.
Google provides information about its privacy practices and tools for managing advertising preferences at:
https://policies.google.com/
https://adssettings.google.com
Third-Party Services
We may use third-party service providers to support our business operations, including:
- Website hosting providers
- Email service providers
- Customer relationship management (CRM) systems
- Scheduling and appointment systems
- Analytics providers
- Advertising and marketing platforms
- Payment processing providers
- IT and business support vendors
These providers may access information only as reasonably necessary to perform services on our behalf.
How We Share Information
We do not sell personal information.
We may disclose information:
- To service providers assisting our operations
- To equipment manufacturers or warranty administrators when necessary to register products or process warranty claims
- To licensed subcontractors assisting with project completion
- To professional advisors, insurers, auditors, or legal counsel
- When required by law, court order, subpoena, or governmental request
- To protect our rights, customers, employees, or property
- In connection with a business sale, merger, acquisition, or transfer of assets
Data Retention
We retain information for as long as reasonably necessary to:
- Provide services
- Maintain service histories
- Support warranties
- Meet legal, tax, accounting, licensing, and insurance obligations
- Resolve disputes
- Enforce agreements
Retention periods may vary depending on the nature of the information and applicable legal requirements.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Privacy Rights
Subject to applicable law, you may request that we:
- Confirm whether we maintain personal information about you
- Provide access to personal information we maintain
- Correct inaccurate information
- Delete information where appropriate
- Limit certain uses of information
We may need to verify your identity before responding to a request.
To make a privacy-related request, please contact us using the information provided below.
Illinois Residents
We comply with applicable Illinois laws regarding the protection of personal information.
If a security breach involving personal information occurs, we will provide any required notices in accordance with applicable law, including the Illinois Personal Information Protection Act and other relevant legal requirements.
Do Not Track Signals
Some web browsers provide a “Do Not Track” feature. Because there is currently no uniform industry standard governing such signals, our websites do not currently respond to Do Not Track requests.
Children’s Privacy
Our websites and services are intended for adults and homeowners, property managers, and businesses seeking professional services.
We do not knowingly collect personal information from children under the age of 13. If we become aware that personal information has been collected from a child under 13, we will take reasonable steps to delete it.
Links to Other Websites
Our websites may contain links to third-party websites, manufacturer websites, social media platforms, or other external resources.
We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage users to review the privacy policies of those websites before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When updates are made, the Effective Date at the top of this page will be revised.
Your continued use of our websites after updates are posted constitutes acknowledgment of the revised Privacy Policy.
Contact Us
If you have questions regarding this Privacy Policy or our privacy practices, please contact:
Ray’s Plumbing, Heating & Air Conditioning
(Including Repipe Illinois)
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